How long will it take to ship my order?
All domestic orders take approximately 7-9 business days and international orders take approximately 7-11 business days for delivery from the date of dispatch.
How much will shipping cost?
Domestic orders: Free shipping is offered on all domestic orders and displayed product prices are inclusive of all taxes and duties.
Offers: We may from time to time offer free international shipping as a bonus on our website, in which case the terms and conditions of that particular offer will be valid and the above will be terminated for that duration.
Could I change the shipping address of the order?
Shipping details can be edited before your order is billed or shipped. However, all changes must be emailed within 24 hours of placing an order online.
What if I am not home when the package is delivered?
Our delivery agents will attempt to deliver the package three times before it is returned to us. Please provide your complete & accurate address including zip code and mobile number to ensure a seamless and quick delivery.
Returns and Exchanges
What is Maate policy on returns and exchanges?
We follow the highest quality control standards and ensure that each product is made with the care and workmanship that our customers expect. As a policy, we do not offer returns or exchanges on products delivered in perfect condition as per the order placed.
In case there is an issue with fit/sizing or the product is damaged, the product can be exchanged - please email us details and images (if applicable) within 7 days of order receipt at firstname.lastname@example.org. You will be asked to courier the product back to us at our mailing address. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s). Only after careful review of the returned product by our quality team, will the decision to exchange the product be made and the requested size be delivered to you. Please note that the shipping of the exchanged products depends on the availability of the requested size. In case the size is not available, the money will be refunded back to you in the form of online credit. The return offer is only valid on products purchased on full price and not applicable on products purchased during a special promotion or sale.
What if a piece is delivered damaged or delivered incorrectly?
If your order is wrongfully delivered (item delivered is different from the order placed online) or has a genuine quality issue, then we are open to extending a full refund or re-fulfilling your order. To return or exchange a product, please email us within 48 hours of order receipt at email@example.com. Please ensure that the product has not been used and the appropriate documentation has been maintained prior to returning the product(s).
Are in-store returns or exchanges allowed for online purchases?
Online purchases cannot be returned or exchanged in our stores.
What is your order cancellation policy?
Orders may be cancelled within 24 hours of placing an order online. In the event of a cancellation, your payment will be returned to your account within 2 weeks.
What is your refund policy?
In case an order is cancelled or a product is delivered damaged or delivered incorrectly, please email us at firstname.lastname@example.org within 48 hours of order receipt with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item. Our team will look into the issue and revert back within 48 hours.
How will refunds be processed?
All refunds will be directly transferred to your bank account within 14 business days of reaching out to our customer care team.